Privacy Policy
FlexFund Solutions, LLC
Last Updated: December 2025
1. Introduction
FlexFund Solutions, LLC ("FlexFund," "we," "us," or "our") respects your privacy and is committed to protecting the personal and business information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, applications, portals, and services (collectively, the "Services").
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
A. Information You Provide Directly
We may collect information you voluntarily provide, including but not limited to:
• Name, company name, and contact information
• Email address and phone number
• Business information (MC/DOT numbers, EINs, ownership details)
• Banking and payment information
• Invoices, rate confirmations, proofs of delivery
• Communications sent to us via email, forms, or portals
B. Information Collected Automatically
When you access our Services, we may automatically collect:
• IP address
• Browser type and device information
• Access times and pages viewed
• Log files and usage data
This information is used to improve performance, security, and user experience.
C. Information from Third Parties
We may receive information from third parties, including:
• Brokers, shippers, and payors associated with your transactions
• Public and commercial business databases
• Financial institutions and payment processors
• Service providers supporting underwriting, compliance, or collections
3. How We Use Information
We use collected information to:
• Provide factoring and receivables management services
• Evaluate applications and manage client relationships
• Process transactions, payments, and collections
• Communicate with clients, brokers, and payors
• Verify business identity and prevent fraud
• Comply with legal, regulatory, and contractual obligations
• Improve our Services, systems, and operations
4. Disclosure of Information
We do not sell personal information.
We may disclose information:
• To service providers who assist with operations (e.g., payment processing, data hosting, compliance tools)
• To financial institutions involved in funding or settlement
• To brokers, shippers, or payors for purposes of receivables management
• To legal or regulatory authorities when required by law
• In connection with a merger, acquisition, or sale of assets
All disclosures are made on a need-to-know basis and subject to confidentiality obligations where applicable.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no system is completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.
6. Data Retention
We retain information only for as long as necessary to:
• Provide Services
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce agreements
Retention periods may vary depending on the nature of the data and applicable obligations.
7. Your Choices and Rights
You may:
• Request access to certain information we hold about you
• Request corrections to inaccurate information
• Opt out of non-essential communications
Requests may be submitted using the contact information below. Certain information may not be modified or deleted due to legal, regulatory, or contractual obligations.
8. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. You should review their privacy policies independently.
9. Children's Privacy
Our Services are intended for business use only and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted on our website with the updated "Last Updated" date.
Your continued use of the Services constitutes acceptance of any updates.
11. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
FlexFund Solutions, LLC
Address: 12005 Alameda Dr. Strongsville, OH 44149
Questions about your privacy?
If you have any questions or concerns about this Privacy Policy or how we handle your information, please don't hesitate to reach out to us at the contact information provided above.